Shipping policy

Processing Time

  • Orders are typically processed within 2–3 business days (excluding weekends and public holidays).
  • During peak seasons (e.g., Christmas, Mother’s Day), processing times may be slightly longer.
  • If an item is unavailable, you will be notified and provided with an updated delivery estimate.
  • For urgent orders, please contact us at concierge@luxestudiogifting.com.au.
  • For corporate orders, please email corporate@luxestudiogifting.com.au so we can arrange delivery tailored to your needs.

Shipping Methods

  • We ship Australia-wide using trusted courier partners (including Aramex).
  • All orders include tracking.
  • A signature on delivery is recommended to ensure safe arrival.

Shipping Rates

  • We now offer flat-rate shipping of $15 per hamper Australia-wide.
  • This simplified rate applies regardless of box size or weight, making it easier to calculate costs.
  • Local delivery may be available for larger orders — please contact us for a tailored quote.
  • International shipping is available on request. Please email info@luxestudiogifting.com.au for a personalised quote.

Delivery Estimates

  • Standard delivery times vary by location (typically 2–7 business days within Australia).
  • Remote or regional areas may take longer.
  • Delivery times are estimates only and may be affected by external factors such as courier delays, weather, or peak demand.

Tracking Orders

  • Once your order has shipped, you will receive a confirmation email with your tracking details.
  • Orders can be tracked directly via the courier’s website.

Delivery Issues

If you experience any issues with your delivery, please contact us immediately at concierge@luxestudiogifting.com.au.
Please note Luxe Studio Gifting is not responsible for delays caused by:

  • Incorrect shipping details provided by the customer
  • Courier or weather-related delays
  • Circumstances beyond our control

Contact Us

For any questions about your order or our shipping policy, please contact us at concierge@luxestudiogifting.com.au.

By placing an order with Luxe Studio Gifting, you agree to the shipping policy above. We appreciate your trust and strive to provide a smooth, reliable delivery experience every time.