Shipping policy

Processing Times

Orders are typically processed within 2–3 business days (excluding weekends and public holidays).

During peak periods, including Christmas and Mother's Day, processing times may be slightly longer.

If an item is unavailable, we will contact you promptly with an updated delivery timeframe or suitable alternative.

For urgent orders, please contact concierge@luxestudiogifting.com.au before placing your order.

For corporate or bulk orders, please email corporate@luxestudiogifting.com.au so we can tailor a delivery solution to suit your requirements.

Delivery Options

Standard Delivery

Australia-wide shipping is available at a flat rate of $15 per hamper to a single delivery location.

All orders are securely packaged and dispatched via our trusted courier partners. Tracking details will be provided once your order has been shipped.

White Glove Delivery - Sydney

For clients seeking a more personalised experience, Luxe Studio Gifting offers a dedicated White Glove Delivery Service for a flat fee of $350 per delivery location in Sydney, regardless of the number of hampers ordered.

This premium service includes personal delivery by Luxe Studio Gifting directly to your office or nominated location and is ideal for corporate gifting, settlement gifts and special occasions.

Complimentary White Glove Upgrade

Whenever we're already servicing the Sydney metropolitan area, and scheduling permits, eligible orders may be upgraded to complimentary White Glove Delivery in place of standard courier shipping.

This upgrade is provided at no additional cost and is subject to availability.

Shipping Information

  • Flat-rate shipping: $15 per hamper Australia-wide
  • Tracking is included with every order.
  • A signature on delivery is recommended where available.
  • International shipping is available upon request. Please contact concierge@luxestudiogifting.com.au for a personalised quotation.

Delivery Estimates

Estimated delivery times within Australia are generally 2–7 business days, depending on the destination.

Please note delivery timeframes are estimates only and may vary due to:

  • Remote or regional delivery locations
  • Courier network delays
  • Severe weather events
  • Peak seasonal demand
  • Other circumstances beyond our reasonable control

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email or text message containing your tracking information so you can monitor your delivery via the courier's website.

Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible at concierge@luxestudiogifting.com.au.

While every effort is made to ensure your order arrives safely and on time, Luxe Studio Gifting cannot accept responsibility for delays or additional costs arising from:

  • Incorrect or incomplete delivery information supplied by the customer
  • Failed delivery attempts or redelivery charges
  • Courier delays or disruptions
  • Adverse weather conditions
  • Events beyond our reasonable control

Any additional charges incurred, including redelivery fees, may be passed on to the customer.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact concierge@luxestudiogifting.com.au.

By placing an order with Luxe Studio Gifting, you acknowledge and agree to the Shipping Policy outlined above.